Terms and Conditions and FAQs

We aim to be as fair and transparent as possible by providing all information on our website, instore, and in an automatic Email upon rental confirmation. Please find below our Terms and Conditions and some Frequently Asked Questions.

Please note: By agreeing to Zippy Motorbike Rentals Chiang Mai Pty. Ltd. Terms and Conditions the customer understands and, is legally and contractually obliged to all Zippy Motorbike Rentals Chiang Mai Pty. Ltd. Terms and Conditions.

We want to serve as many happy customers as possible but, if you are unhappy or feel unsafe with our motorbikes in any way AND/OR do not agree with any of our Terms and Conditions please DO NOT agree to the Terms and Conditions and please DO NOT rent from Zippy Motorbike Rentals Chiang Mai Pty. Ltd.

Terms and Conditions.

Precursor:

By agreeing to the Zippy Motorbike Rentals Chiang Mai Pty. Ltd. Terms and Conditions the customer is agreeing to, and is, contractually and legally obliged to all of Zippy Motorbike Rentals Chiang Mai Pty. Ltd. Terms and Conditions.

Please note: Customers are encouraged to test ride and inspect our bikes, tires, brakes and overall condition before deciding to rent.

– If you are unhappy with the condition of the motorbike or feel unsafe in anyway please DO NOT RENT from Zippy Motorbike Rentals Chiang Mai Pty. Ltd.

– If you do not agree to any of Zippy Motorbike Rentals Chiang Mai Pty. Ltd. Terms and Conditions DO NOT RENT from Zippy Motorbike Rentals Chiang Mai Pty. Ltd.

Important: Please contact us immediately in cases of; breakdown, crash/accident, requiring the hospital/medical treatment or insurance claims.

1. Crash/Theft: There is no insurance for the motorbike. Any damage or theft is the sole responsibility of the customer and the customer must pay to fix/replace the motorbike.

In the event of an accident or damage to the motorbike, please contact us immediately, the following steps will be taken:

  1. We will give you a quote + Rental fee until the bike is fixed.
  2. If you are unhappy with the quote the bike will be taken to the official Honda or Yamaha dealership for a new quote + Rental fee until the bike is fixed.
  3. If the above two options are not satisfactory by the customer the police will be contacted to resolve the matter.

 

2. Tires: We cover tires for the first 2 days (48 hours) – After this time the customer is solely responsible for fixing the tires and any associated costs. 

We suggest putting air in the tires every week. Front tire: 29psi. Back tire 31psi.

 

3. Mechanical issues: We cover all mechanical issues (not tires) within 100kms of our store, and as long as customers have come to scheduled maintenance when asked, and not the result of an accident/crash or flooding.

Cases in which we do not cover mechanical issues:

– Customer/motorbike is more than 100kms from Zippy Motorbike Rentals Chiang Mai Pty.
If the customer/motorbike is more than 100kms from Zippy Motorbike Rentals Chiang Pty. Ltd. we take no responsibility for mechanical issues/breakdowns, and the customer is solely responsible for fixing the motorbike
and/or transportation of the motorbike and all costs incurred.

Address: 54/2 Santirak Road, Chang Peuak, Mueng, Chiang Mai 50300

Google Maps location: https://goo.gl/maps/tpaRY7AstuLFBqa89

– If the customer fails to come to scheduled maintenance or in any other case where the customer is asked to bring the motorbike to our location for inspection/maintenance.

– If the mechanical issue is the result of an accident/crash.

– If the mechanical is the result of flooding.

Please note: Do not perform any maintenance or repairs on the motorbike yourself or using a mechanic without first contacting Zippy Motorbike Rentals Chiang Mai Pty. Ltd.

 

4. License: You do not need a license to rent a motorbike. However, you are likely to be fined by the police if you do not have an International Driving Permit for a ‘Two Wheeled Vehicle’ or a Thai Motorcycle License. A regular license from your home country is not accepted by Thai Police. Zippy Motorbike Rentals Chiang Mai Pty. Ltd. takes no responsibility for unlicensed renters/customers nor any fines they may incur. Unlicensed riders may be ineligible to claim their Travel Insurance and may be held liable for Third Party damage, injury or death – Zippy Motorbike Rentals Chiang Mai Pty. Ltd. takes no responsibility in these cases, the renter/customer is solely responsible.

 

5.  Hospital Cover: In the event of an accident, please contact us immediately. All Zippy Motorbike Rentals Chiang Mai Pty. Ltd. are taxed and come with mandatory hospital cover/insurance for the customer/renter. Insurance claims are on a case by case basis, and approval and payout amounts are at the discretion of the insurance provider. Customers/renters are likely to be ineligible if; unlicensed, in violation of local traffic laws, intoxicated, etc.

Making a claim: Please contact us immediately if you have an accident and/or require the hospital. Insurance claims should be processed by the hospital before paying any money. Under no circumstances should customers pay the hospital and then seek to make an insurance claim. Zippy Motorbike Bike Rentals Chiang Mai Pty. Ltd. reserve the right to charge 300 Baht per hour if assistance is required, including but not limited to; attending the hospital, attending the police station, attending the insurance office, assisting in any other way in relation to a crash, etc.

Rent at your own risk: Zippy Motorbike Rentals Chiang Mai Pty. Ltd. takes no responsibility for hospital costs, injury or death, to the renter/customer or third parties.

 

6. Keys and helmets: Keys and helmets are the responsibility of the renter. If either are lost or damaged they must be replaced at a fee of 500 baht each.

 

7. 24 hour rental period: Rentals are based on a 24 hour time frame, late rentals will be charged 50thb per hour until the daily rate has been reached – Please see your email for your rental time.

 

8. Opening times: We are open 9am – 7pm everyday. The motorbike must be returned and inspected by a Zippy Motorbike Rentals Chiang Mai Pty. Ltd. employee during opening hours.

Please note: Do not leave your the motorbike at your place of residence, outside our shop, with a friend, or at the airport – The customer is responsible for the motorbike until it has been inspected by a member of staff at Zippy Motorbike Rentals Chiang Mai Pty. Ltd.

Is there a deposit?

Yes, the deposit for all our models is 2000thb.

Can I leave my luggage at your store?

No, unfortunately you cannot leave your luggage at our store under any circumstances.

UNDER THAI LAW WE CANNOT STORE YOUR LUGGAGE. NO EXCEPTIONS.

The following places can legally store your luggage:

  • Guest houses (recognized by the association of hotels)
  • Hotels
  • Storage facilities:

– Old City: https://goo.gl/maps/mmFHqnBJNY6kya428
– Hang Dong: https://g.page/chiangmaistorage?share

Can I leave my bicycle at your store?

Yes, you can leave it at our store which has CCTV surveillance. However, do so at your own risk – we take no responsibility for theft or damage.

If I extend my rental will it be prorated based on my weekly or monthly price?

Yes, we have the fairest pro-rated system. Simply put your new dates into our price calculator at www.zippymotorbikes.com

Our booking system uses the same price calculator. Our staff uses the same price calculator. You can check the price anytime, before, during, or after your rental. All customers get the same price.

If I bring back my rental early will I be refunded?

Depending on the length of the rental, yes.

We have daily, weekly and monthly prices. Simply check the prices using our price calculator at www.zippymotorbikes.com

At around about the 3 week period, it just becomes the monthly price.

Our booking system uses the same price calculator. Our staff uses the same price calculator. You can check anytime, before, during, or after your rental what the price will be.

If I rent the bike for one month and one day, can I have the one day for free?

No. Our price calculator is the fairest pro-rating system. It can calculate the price for any length of rental. An extra day will be prorated based on the price you already paid.

IE: A month and one day at 2, 300thb per month for example will be: (2, 300thb/30 days) x 31 days.

Where are you located?

This is the location of our store: https://goo.gl/maps/Z3gXaMcafmvox3Xq9

This is our address: 54/2 Santiruk, Chang Phuak, Chiang Mai, 50300

We are open 9am to 7pm everyday.

I rented a bike for a few months previously (not current rental), do I have to pay the daily rate if I want to return and rent a new bike for a few days?

Yes, we have competitive prices for daily, monthly and long-term rentals. Our price calculator can tell you the price for any length of rental for each of our models by simply entering your start and finish dates. The price calculator can be found at www.zippymotorbikes.com

Do your bikes include helmets?

Yes! All rentals come with good quality helmets. PLEASE wear a helmet at all times.